We’re pleased to offer free standard shipping to most locations*, which includes tracking and insurance (where available) to ensure your order arrives safely and securely. Please note: shipping is not free to Austria or the United States and will be
Our shipping network is extensive, covering numerous countries worldwide. We currently offer our shipping services to the following regions:. We ensure your orders are delivered efficiently and reliably through a combination of international postal s
For most locations, orders typically arrive within 1-2 weeks from the date of shipment. Please note that this is an estimated timeframe and actual delivery will vary due to factors such as customs processing, local postal delays, or other unforeseen
Our orders are dispatched from various locations outside the United States. This strategic choice allows us to offer you exceptional value. It's important to note that most of our products are export-labeled, but they match the quality and authentici
We regret to inform you that, after careful consideration, we have made the difficult decision to discontinue shipping to Canada. Over the years, we have encountered ongoing challenges with shipping logistics, customs delays, and other complications
At Sierra Pet Meds, we work hard to ensure your order is packed and dispatched as quickly as possible. However, occasional delays may occur due to factors beyond our control, such as fulfilment backlogs or issues with shipping carriers. We completely
Sometimes, parcels that aren't collected on time from your local post office or delivery point get returned to us. We know this can be frustrating, so here’s a quick explanation of why it happens and what you can do next. Common Reasons for Returned
While both Standard and Premium Shipping typically deliver within 1-2 weeks, the key differences lie in the level of service, handling speed, and peace of mind offered. Standard Shipping is our free*, economy-style option. It includes basic tracking
If you paid using PayPal, your shipping details are automatically pulled from your PayPal account—not the address you may have entered on our site during checkout. If the shipping address saved in your PayPal account is outdated or incorrect, your or
We know it can be frustrating when a package shows as delivered but can’t be found. Here are a few steps you can take to help locate it:. Look around your property – Check all potential delivery spots including your front door, behind bins or pot pla
No worries! If you’ve unsubscribed from tracking notifications but want to start receiving them again, you’ll just need to re-subscribe yourself (due to privacy and anti-spam rules). Here’s how to do it:. Go to our tracking page. Enter your tracking
We understand how frustrating it can be when your order appears to be sitting still, especially if tracking hasn’t updated for several days. Due to the nature of international shipping — particularly from Australia to destinations like the US, UK, an
If you’ve already placed an order and notice the shipping address is incorrect, please contact us immediately. We’re unable to make major changes to addresses once an order has been confirmed. In most cases, the order will need to be cancelled and pl
We know many of our returning customers are used to receiving free shipping, and we understand how frustrating this change may feel. Until recently, we were able to offer free standard shipping to the United States. However, because of new U.S. tarif