Discontinuation of Shipping to CanadaUpdated 2 months ago

We regret to inform you that, after careful consideration, we have made the difficult decision to discontinue shipping to Canada. 

Over the years, we have encountered ongoing challenges with shipping logistics, customs delays, and other complications that have made it increasingly difficult to provide a reliable service. Despite our best efforts, these issues have persisted, and we no longer see a viable path forward to continue shipping to Canada.

We truly appreciate the loyalty and support of our Canadian customers over the years, and we are deeply sorry for this change. We understand that this may cause inconvenience, and we sincerely apologize for any disruption this may cause to your pet care routine.

Alternative Shipping Options 

While we are no longer able to ship directly to Canada, some customers have successfully received their orders using alternative solutions, including:

Shipping to a U.S. address for pickup – Many Canadians utilize parcel pickup services in nearby U.S. border towns.

Using a U.S.-based parcel forwarding service – These services receive your order in the U.S. and forward it to Canada.

Having friends or family in a country we still ship to place an order and forward it – If you have connections in a supported country, they may be able to assist with your order.

We understand this is disappointing news, and we sincerely apologize for any inconvenience this may cause. We greatly appreciate the trust and business you have given us over the years. If there are any changes in the future, we will be sure to update our customers accordingly.

Once again, we sincerely apologize for this decision and appreciate your understanding. If you have any questions, please do not hesitate to reach out.