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Sierra Pet Meds

Discover everything you need at Sierra Pet Meds Help Center. Get detailed information about our company, managing your orders, returns, tracking orders, our rewards program, and shipping for a smooth and enjoyable shopping experience for your pet's health care needs.

Sierra Pet Meds Frequently Asked Questions 

About Sierra Pet Meds

About Our Products

Location and Contact Information

Are your items authentic?

How are your prices so affordable compared to others?

About Us

Can I edit or add anything to my order?

How do I cancel my order?

How do I track my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Why does the product look different to what I'm used to?

Why didn’t I receive my full order?

Why didn't I receive a confirmation email?

How do I update my saved addresses?

Can I merge two orders into one delivery?

Order Management

Can I place my order over the phone?

How do I create an account?

Do You Offer a Subscription Service?

Do U.S. Import Duties Affect My Pet Product Order?

How do I update my shipping address in PayPal?

How do I log into my account?

Shopping With Us

Do you offer free shipping?

Do you ship worldwide?

How long does delivery take?

Where are your orders shipped from?

Discontinuation of Shipping to Canada

Why has my order been delayed?

Why was my order returned?

What’s the difference between Standard and Premium Shipping?

Why does my PayPal order have the wrong shipping address?

My tracking says the order was delivered, but I haven’t received it?

I unsubscribed from tracking emails, how do I get them again?

My item is stuck in transit, what can I do?

Can I change my shipping address after placing an order?

Why do I now have to pay for shipping when it used to be free?

Shipping & Delivery

How do I make a return?

When will I get my refund?

Returns & Refunds

How do I apply promo/discount/coupon codes?

What if I forgot to apply my promo/discount code?

What payment methods do you offer?

Is my personal information secure?

Why was my payment declined?

Do you accept pre-paid Visa gift cards?

Questions About Promotions, Free Shipping, or Promo Codes?

Payments & Discounts

How do I use my benefits/rewards points?

Can I be rewarded for referring others to your site?

Rewards Program Overview

My Friend Ordered - Why Didn’t I Get My Referral Points?

When do my rewards points expire?

Rewards Program

Product Expiration Dates

Do You Sell Apoquel for Dogs?

Product FAQs

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