Why has my order been delayed?Updated 2 months ago

At Sierra Pet Meds, we work hard to ensure your order is packed and dispatched as quickly as possible. However, occasional delays may occur due to factors beyond our control, such as fulfilment backlogs or issues with shipping carriers.

We completely understand how frustrating delays can be and truly appreciate your patience. Below, you’ll find some common reasons for shipping delays and what you can do if your order is taking longer than expected.

Possible Reasons for Delay

Fulfilment Delays
Our team aims to process and ship all orders within our usual timeframes. However, during busy periods like sales, public holidays, or seasonal peaks, dispatch may take a little longer than usual. We do our best to stay on schedule, but occasional backlogs can happen.

Carrier Delays
Once your order has been shipped, delivery times are dependent on the performance of local and international carriers. Customs clearance, transit handovers, strikes, or unexpected logistics issues can all impact the final delivery timeframe.

What You Can Do

Track Your Order
You can follow your order’s progress on our tracking page using either your order number or tracking/shipment number. Once dispatched, we’re unable to influence carrier or customs processes, but the tracking page will always provide the most current updates.
If tracking hasn’t updated for a few days, it may still be moving through internal systems. Didn’t get a tracking email? Please check your spam or junk folder. You can also use your order number (from checkout) to track your order directly.

Contact Our Team
If you're worried about your delivery or need help understanding your tracking status, feel free to contact our support team. We'll do our best to help or share any updates we’ve received from the carrier. You can also check the carrier’s website for general delay announcements or service alerts.

Allow a Little Extra Time
We kindly ask for your understanding and patience during any delays, especially those caused by third-party shipping providers.

Please Note:
International deliveries typically take 2–3 weeks on average. Actual delivery times may vary depending on your location and your country’s customs processing times.

Thank you again for your patience and continued support.