Please contact us as soon as possible to make changes to your order and we will do our best to assist you prior to your order being shipped. Once an order is shipped, we are unable to make changes to the order and our Returns Policy will apply.
To cancel your order, please contact our customer service team as soon as possible. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has alre
To track your order, please visit our tracking page. Enter either the order number or tracking number provided in your shipment notification email. Please note that it may take up to 3 business days for your tracking information to update after the o
We’re very sorry to hear your item(s) has arrived damaged!. To help us resolve this quickly, please contact us with the following:. Your full name. Your order number. A brief description of the issue. A clear photo of the damaged item. Once we have t
We are very sorry to hear you received the wrong item in your order! Please report your order issue to our team here for further assistance. Please include a photo of the item received and the name of the missing item(s). Please double-check the pack
The variation in packaging you may notice is primarily due to our products being sourced and shipped from outside the United States. This approach allows us to offer you the best possible value. While most of our items are export-labeled and may disp
To get your items to you as quickly as possible, we sometimes ship orders in multiple parcels—especially if items come from different warehouses. This is completely normal and nothing to worry about. When your order is split:. You’ll receive one orde
If you haven't received an order confirmation email, there could be a few reasons:. Email Address Typo: Double-check that the email address provided during the order process is accurate. A simple typo can prevent the confirmation email from reaching
You can easily manage the saved addresses in your account for future orders. To update your address:. Click the person icon in the top navigation (between the search icon and the Wishlist heart). On desktop, it’s in the top right corner. On mobile, i