Please contact us as soon as possible via email or our Contact Us form to make changes to your order and we will do our best to assist you prior to your order being shipped. Once an order is shipped, we are unable to make changes to the order and our
To cancel your order, please contact our customer service team at [email protected] as soon as possible. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispa
To track your order, please visit our tracking page. Enter either the order number or tracking number provided in your shipment notification email. Please note that it may take up to 3 business days for your tracking information to update after the o
We’re very sorry to hear that your item(s) have arrived damaged!. Please email our team with an image of your damaged item for further assistance.
We are very sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Please include a photo of the item received and the name of the missing item(s). Please double-check the
Our order and payment processing system is currently optimized for online transactions, ensuring the most secure and efficient shopping experience. However, if you prefer to place an order over the phone, you can call us during our office hours of 8:
The variation in packaging you may notice is primarily due to our products being sourced and shipped from outside the United States. This approach allows us to offer you the best possible value. While most of our items are export-labeled and may disp
If you've received only part of your order, it could be due to several reasons. Often, orders are shipped in separate packages to ensure quicker delivery or because items come from different locations. As a result, these packages might arrive at diff
If you haven't received an order confirmation email, there could be a few reasons:. Email Address Typo: Double-check that the email address provided during the order process is accurate. A simple typo can prevent the confirmation email from reaching
No, we don’t currently offer a subscription or automatic ordering service. You’ll need to place a new order each time you’d like to purchase. Please don’t hesitate to reach out if you have any other questions!