Shopping With Us
Can I place my order over the phone?
We encourage customers to place their orders online for the most secure and efficient shopping experience. Our website is available 24/7, and if you need assistance, our AI chatbot is available to help with common questions—especially outside our bus
How do I create an account?
Setting up an account is quick and simple! Just follow the steps below:. On Desktop:. Head to the top right corner of the screen, next to the wishlist heart icon. Click the person icon. Select “Register.”. Fill out the form with your details and subm
Do You Offer a Subscription Service?
We don’t currently offer a subscription or automatic ordering service, so you’ll need to place a new order each time you’d like to purchase. However, we do offer a Rewards Program where you can earn points (store credit) with every order! To learn mo
Do U.S. Import Duties Affect My Pet Product Order?
Are U.S. tariffs now applied to all shipments?Yes. Beginning August 29, 2025, all orders shipped to the United States will be subject to import duties and customs clearance, regardless of value. This change follows updated U.S. tariff regulations tha
How do I update my shipping address in PayPal?
If you’re using PayPal at checkout, it might auto-fill your old saved address — which can lead to your order being shipped to the wrong place. Follow the steps below to make sure your default shipping address in PayPal is up to date:. Log in to your
How do I log into my account?
You can log in on both desktop and mobile by following these steps:. Go to our website and tap or click the person icon in the top right corner of the homepage. Enter your email address and password, then select Log In. If you’ve forgotten your passw