Sierra Pet Meds logo
Sierra Pet Meds logo

All articles

Shopping With Us

Can I place my order over the phone?

We encourage customers to place their orders online for the most secure and efficient shopping experience. Our website is available 24/7, and if you need assistance, our AI chatbot is available to help with common questions—especially outside our bus

How do I create an account?

Setting up an account is quick and simple! Just follow the steps below:. On Desktop:. Head to the top right corner of the screen, next to the wishlist heart icon. Click the person icon. Select “Register.”. Fill out the form with your details and subm

Do You Offer a Subscription Service?

We don’t currently offer a subscription or automatic ordering service, so you’ll need to place a new order each time you’d like to purchase. However, we do offer a Rewards Program where you can earn points (store credit) with every order! To learn mo

Do U.S. Import Duties Affect My Pet Product Order?

Am I going to be charged tariffs on my purchase?Unlikely! Unless your order is over US$800, you won’t be charged import duties. Most regular orders fall well below this limit. What exactly is the de minimis threshold?It’s the amount at which U.S. cus

How do I update my shipping address in PayPal?

If you’re using PayPal at checkout, it might auto-fill your old saved address — which can lead to your order being shipped to the wrong place. Follow the steps below to make sure your default shipping address in PayPal is up to date:. Log in to your