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Sierra Pet Meds logo

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Payments & Discounts

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

What if I forgot to apply my promo/discount code?

No problem!. Just contact us at [email protected] or through our contact form within 5 business days of placing your order. We’ll apply the coupon and refund the discount to your original payment method.

What payment methods do you offer?

We invite you to browse through our store and shop with confidence. We accept payment securely via American Express, Visa, or MasterCard and your credit card or payment details are never received nor kept by us. We also accept payment via PayPal for

Is my personal information secure?

The security of your personal information is our top priority. To protect your data, we use Secure Sockets Layer (SSL) technology, the most advanced security protocol available for online transactions. This technology encrypts all your personal infor

Why was my payment declined?

If your card payment was declined, it might be due to our billing location in Australia, which can sometimes cause issues with certain banks or card providers. First, please double-check that all your card details were entered correctly. If everythin

Do you accept pre-paid Visa gift cards?

We accept pre-paid Visa gift cards, as they function just like regular Visa cards. However, there may be instances where a pre-paid Visa gift card is declined. This usually happens due to security checks during the transaction process, such as name o