Can I place my order over the phone?Updated 2 hours ago

We encourage customers to place their orders online for the most secure and efficient shopping experience. Our website is available 24/7, and if you need assistance, our AI chatbot is available to help with common questions—especially outside our business hours.

If you're still having trouble, our comprehensive Help Center offers step-by-step guides on creating an account, checking out with different payment methods, tracking your order, and more.

If you're unable to complete your purchase online and need to speak with someone, you're welcome to contact us during our business hours—Monday to Friday, 8:30 AM to 4:30 PM (AEST). Please note that we only offer phone support in English and our team is based in Brisbane, Australia.

Contact us:
Call us: +1 888 523 8755
Email: [email protected]

As a thank you, feel free to use the coupon code HAPPYPET at checkout for 5% off your total order.