Why was my payment declined?Updated 10 months ago

If your card payment was declined, it might be due to our billing location in Australia, which can sometimes cause issues with certain banks or card providers. First, please double-check that all your card details were entered correctly. If everything seems accurate, the next step is to contact your bank. Inform them about the transaction and request authorization. Once they've done so, you can attempt the payment again.

As an alternative, consider using the PayPal payment option. With PayPal, you can securely enter your card details without needing to sign in or create a PayPal account. To do this, select PayPal as your payment method and then choose the 'or pay with a card' option on the PayPal site. This method might bypass the issue causing your card to be declined.

If the problem persists, please contact us via email or our 'Contact Us' form.