When do my rewards points expire?Updated a day ago
Your rewards points will expire after 12 months of inactivity. This means if you haven’t earned or redeemed any points within a continuous 1-year period, your points balance will reset to zero.
To help you avoid losing your points, we’ll always send reminder emails:
30 days before your points are set to expire
2 days before your final chance to use them
What if you stopped shipping to my country?
If we’ve previously shipped to your country (for example, Canada) but have since paused shipping, your points will still expire after 12 months of inactivity. However, if we resume shipping to your country, we’ll honor your expired points and waive the expiry date — just get in touch with us and we’ll sort it out for you.
Need help redeeming your points?
No problem! Just check out our guide to redeeming your rewards points for step-by-step instructions.