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Sierra Pet Meds

VIP tiers are based on your total qualifying spend at Sierra Pet Meds. As you spend more, you move up tiers, earning more points per $1 USD and sometimes bonus points when promoted.Check your VIP tier and progress toward the next level by logging into your <a data-start="4564" data-end="4619" rel="noopener" target="_new" href="https://sierrapetmeds.com/rewards/">Rewards dashboard</a>.Need help? <a data-start="4639" data-end="4701" rel="noopener" target="_new" href="https://sierrapetmeds.gorgias.help/en-US/contact">Contact us</a>.

VIP tiers are based on your total qualifying spend at Sierra Pet Meds. As you spend more, you move up tiers, earning more points per $1 USD and sometimes bonus points when promoted. Check your VIP tier and progress toward the next level by logging in

What are VIP tiers and how do I qualify?

Rewards Program

About Sierra Pet Meds

About Our Products

Location and Contact Information

Are your items authentic?

How are your prices so affordable compared to others?

About Us

Can I edit or add anything to my order?

How do I cancel my order?

How do I track my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Why does the product look different to what I'm used to?

Why didn’t I receive my full order?

Why didn't I receive a confirmation email?

How do I update my saved addresses?

Can I merge two orders into one delivery?

Order Management

Can I place my order over the phone?

How do I create an account?

Do You Offer a Subscription Service?

Do U.S. Import Duties Affect My Pet Product Order?

How do I update my shipping address in PayPal?

How do I log into my account?

Shopping With Us

Do you offer free shipping?

Do you ship worldwide?

How long does delivery take?

Where are your orders shipped from?

Discontinuation of Shipping to Canada

Why has my order been delayed?

Why was my order returned?

What’s the difference between Standard and Premium Shipping?

Why does my PayPal order have the wrong shipping address?

My tracking says the order was delivered, but I haven’t received it?

I unsubscribed from tracking emails, how do I get them again?

My item is stuck in transit, what can I do?

Can I change my shipping address after placing an order?

Why do I now have to pay for shipping when it used to be free?

Shipping & Delivery

How do I make a return?

When will I get my refund?

Returns & Refunds

How do I apply promo/discount/coupon codes?

What if I forgot to apply my promo/discount code?

What payment methods do you offer?

Is my personal information secure?

Why was my payment declined?

Do you accept pre-paid Visa gift cards?

Questions About Promotions, Free Shipping, or Promo Codes?

Payments & Discounts

How does the Rewards Program work?

How do I earn points?

What are points worth?

How do I redeem points for discounts?

Is there a minimum redemption amount?

Do my points expire?

How does the referral program work?

How do I check my points balance and VIP status?

Can I combine a reward coupon with other discounts or promotions?

Product Expiration Dates

Do You Sell Apoquel for Dogs?

Product FAQs

What are VIP tiers and how do I qualify?Updated a month ago