How do I make a return?Updated 2 months ago
Returning an item is straightforward with our 30-day return policy. If you wish to return a product for a refund, please follow these steps and keep these conditions in mind:
Post-Shipment Cancellation: Orders cannot be canceled once they have been shipped. If you decide to cancel after shipment, our standard return policy will apply.
Condition of Returns: Items must be returned in new condition and in their original packaging. Please avoid using or opening a product before returning it, as this may disqualify you from receiving a refund.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us via email immediately. Do not return these items before getting in touch with us.
Exchanges: To exchange an item, initiate a return and then place a new order online. This is necessary for warranty purposes.
Return Process: To return your order, please send it to the address listed on the enclosed packing slip. Include a copy of the packing slip or your order number with the return to expedite your refund.
Refusing Delivery: If you haven't opened the shipping envelope, you can refuse the order by marking it 'Refused/Return to Sender' and giving it back to your postal service. After doing this, inform us via email so we can track the return and process your refund accordingly.
Our aim is to make your return experience as smooth as possible. If you need any assistance or have further questions about the return process, please contact us via email or the 'Contact Us' form on our website. We're here to help!